Refund Policy
We want you to love every order. Here is how returns and refunds work.
Return Window
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them.
How to Start a Return
Contact us with your order number and the reason for your return. We will guide you through the process and provide a return address. Shipping costs for returns are the responsibility of the customer unless the item was damaged or incorrect.
Refund Processing
Once we receive and inspect your returned item, a refund will be issued to your original payment method within 5–10 business days. You will receive an email confirmation when the refund is processed.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 14 days with a photo and we will send a replacement or issue a full refund right away, no return shipping required.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on opened or used cosmetics, lip products, or skincare that has been opened. We appreciate your understanding.